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K
kait_hur
February 3, 2024
Question

Statements showing paid invoices

  • February 3, 2024
  • 1 reply
  • 0 views

When creating statements, invoices will show up in the overdue columns even though they have already been paid. When pulling invoices up, there is a 0 balance but the stop states that it is "overdue".

Does anyone else have this issue, or has anyone been able to solve it? 
Any help is greatly appreciated 🙂  Thank you! 

1 reply

J
JamesM4
February 5, 2024

Hello kait_hur, 

 

Glad to have you connect with us in the Community. I'll be happy to steer you in the right direction so you can get back to managing your transactions with peace of mind. 

 

I suspect you may be experiencing a browser-related issue that's causing the balance issue with your invoices. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this a try on your browser when you get a chance. 

 

Feel free to let me know what happens. I'll be here in case you have other questions.

K
kait_hurAuthor
February 7, 2024

Hi James - Thanks for your response. I'm using Quickbooks Desktop. Is there another suggestion you may have? 
Thanks again

J
JamesM4
February 7, 2024

Hi there. Could I have you troubleshoot this issue using the QuickBooks Tool hub? The QuickBooks Tool Hub is designed to help fix such issues. Check out this article here that shows you how to effectively use the Tool Hub to your advantage.

 

 Let me know what happens when you try this. I'll be one message away. 

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