Question

Statutory Holiday Pay

Forum|Forum|2 years ago
November 17, 2023
4 replies
0 views

Hi there - I'm in BC and have encountered a problem that no one can seem to answer. My statutory pay has automatically changed in the system. In the past, my stat pay would be based on the hours I put in so for 1 day - 8.5 hours at an hourly rate. The system no longer allows me to calculate like this. It has automatically changed to "average daily wage" which is not correct. When I go into the employees profile and try and edit under pay types, I cannot even access statutory pay - it is blocked out. Does anyone know what's going on or how to get around this?

QuickBooks Online

T

TKP79

QBO "updated" the way the stat pay functions in payroll. It is now dysfunctional 😞 There are a couple of other conversation threads about this here in the community. QBO says they are working on a solution...meanwhile we are all stuck having to manually calculate the lump sum for the average day's pay as there seems to be no other way around it.

1

1425306515Author

Thanks for your message. I actually found a way around it for now. When you go to pay your employee, instead of entering the stat hours (say 8.5), I just filled in the amount it would equal under stat-pay average daily wage. It comes out to the right amount then - it just doesn't show the hours. Best I could come up with for now.

SevenClark

Be aware using the stat pay - average daily wage. In the past when you put in the employees stat pay hours it would reduce the salary hours by the same amount. Now when using the average daily wage it says in a pop up that can easily be missed - "Be sure to reduce the salary hours in the salary column to help ensure the pay is correct". If you don't make the change the employee will get a nice little bonus. This is such a bad product release. Is there any user who thinks this is better? Am I missing something of why this needed to be changed.

A

Alex M

Hi there 1425306515,

It's important that all your transactions are correctly entered for your books to be balanced. QuickBooks Online Payroll is a great tool able to help you pay your employees by direct deposit or by cheque for the hours they've worked. I can point you in the right direction for assistance with your pay run.

If your pay is incorrectly calculated, I recommend reaching out to the QuickBooks Online Payroll support team outside of the Community. They'll be able to view the pay with you in the system to make sure it's calculated correctly so you can pay your employees the right amount. You can reach them using these options:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media direct message: Facebook and X / Twitter

If you have any other questions, feel free to reach out here.

U

User124

This is a terrible update.

We are required to report hours for statutory holidays, and with this, we can only add a lump sum, or pay premium. Just because someone is working on a stat does not mean that they are entitled to premium pay. That is up to us to determine for each employee. We typically add the hours they're entitled to, and then it correctly calculates. It affects ROEs, which would now require manual calculation and adjustment. Where is the old hour tracking? Why would the hours now be completely lost?

This is a complete make work project for us, coming at the worst possible time of year.

Why would this have changed without advising us? If QB wanted to add an average daily calculation, then add a different field for people to use, NOT change the one that works in a different way, to in essence break it. We cannot actually correctly use the payroll. It's so frustrating.

As also noted by someone else, we do not have the ability to edit this to fix it ourselves. Please change it back. ASAP. The stock answers by QB are not enough.

U

User124

This is a terrible update.

We are required to report hours for statutory holidays, and with this, we can only add a lump sum, or pay premium. Just because someone is working on a stat does not mean that they are entitled to premium pay. That is up to us to determine for each employee. We typically add the hours they're entitled to, and then it correctly calculates. It affects ROEs, which would now require manual calculation and adjustment. Where is the old hour tracking? Why would the hours now be completely lost?

This is a complete make work project for us, coming at the worst possible time of year.

Why would this have changed without advising us? If QB wanted to add an average daily calculation, then add a different field for people to use, NOT change the one that works in a different way, to in essence break it. We cannot actually correctly use the payroll. It's so frustrating.

As also noted by someone else, we do not have the ability to edit this to fix it ourselves. Please change it back. ASAP. The stock answers by QB are not enough.

D

deni_mcnary

I wonder how many customers haven't noticed this update? I noticed it by pure luck and only did one paycheck this way but I'm still overpaid my employees $1500. I can't imagine companies with more employees. Who wanted this??? I'm on chat with them right now trying to get an answer for it. Right now the answer is "This is acutally based on most of the customer's feedback." Ummm, who is writing in to Quickbooks requesting them to have Stat holiday pay time and a half???

T

TKP79

Personally, I would appreciate having a specific "Stat Holiday Premium" pay option so that stats worked don't get lumped in with other overtime (I didn't provide any such feedback though) but that would be in addition to the other one not instead of it and certainly not overwriting it. I can't fathom how anyone thought that was a good idea.

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