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jen3456
September 21, 2023
Question

Stuck in a loop with adding credit card payments

  • September 21, 2023
  • 1 reply
  • 0 views

I was trying to help a client get credit card payments set up within invoices.

After entering all the required info, the system wouldn't let me advance beyond the address. It suggested an address (Canada Post formatting) and it didn't matter if I clicked "yes, use this" or "no, keep what I entered", it wouldn't advance beyond this point.

It seems like a bug in the software. 

Anyway I can get the credit card payment set up past this problem?

Thank you.

1 reply

J
JamesM4
September 21, 2023

Hello jen3456,

 

Thanks for reaching out to us here. It's important you're able to add credit card payments so you can get paid faster . Rest assured, I'll be happy to steer you in the right direction. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. I also recommend making sure you're logged into the correct account as that can be a cause to the issue you're experiencing. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

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