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MitchBurns
Jan 17, 2023 8:37 PM UTC
Question

Supplier/Customer back charge invoice paid by Credit Card Refund

Hello,

 

We had to back charge our shipping company for product damages.  I sent them an invoice for repairing the damages.  They paid by refunding my credit card.  How can I match the credit to the invoice?

1 reply

Trish_T
Jan 17, 2023 10:07 PM UTC

Hi MitchBurns,

 

Thanks for reaching out here.  Welcome!  Accuracy is key when entering transactions in QuickBooks Online, so you can match them with your real-life bank account and reconcile smoothly.  Given the nature of your situation, I feel you'd benefit from contacting us outside of Community for direct assistance in real time.  It would be our pleasure to work with you and ensure you're able to complete the task at hand, in a timely fashion!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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