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Proxeria
June 29, 2024
Question

Supplier's open bills do not add up to open balance

  • June 29, 2024
  • 1 reply
  • 0 views

I was paying bills from a supplier and noticed that the open bills do not add up to the open balance. I brought it out into a spreadsheet and can confirm that the open balance is correct number. For some reason the open bills is off by $424.2. I made sure the date covered every possible transaction (1900-01-01 to 2999-12-31).

 

This is causing me issues when adding bills to a bill payment because it does not match up to the books.

 

Please help, thanks!

1 reply

J
JamesM4
July 2, 2024

Hi Proxeria,

 

Welcome the Community. It's vital you get the help you need with QuickBooks. Rest assured, I'll be happy to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on what you've shared above, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

 

Feel free to keep me posted on how you make out. I'll be on standby.

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