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KTerry2
July 10, 2020
Question

Sync QBO with my online store for deposit downloads.

  • July 10, 2020
  • 1 reply
  • 0 views

When trying to sync my QBO with my online store to record deposits...something in QBO is preventing the download...can someone assist in what feature I need to change in QBO to achieve this?  The online store that I am using is OrderMyGear.  It was suggested that I deactivate the Taxes that potentially blocking the download...I have deactivated all the purchase and sale taxes but still not able to download deposit

1 reply

PatriciaT
PatriciaT
July 10, 2020

Hi KTerry2,

 

Welcome to the QuickBooks Online Community family! It's awesome you're using OrderMyGear and wanting to synchronize it with your QBO account. QuickBooks Online enables you to connect a variety of third-party apps to enhance and optimize your software. I'll be happy to assist you with this, so you can easily bring all your data together.

 

Syncing a third-party app with QBO can be done in a few steps.

  1. From the left menu, select Apps.
  2. Stay on the My apps tab.
  3. Enter the app name in the search bar or select the Browse category ▼ drop-down menu to check out different apps.
  4. Once you locate the app, select its tile to see the reviews and pricing.
  5. Install and connect the app.

If after finding your app you're unable to integrate it, it could be due to a browser issue. Temporary internet files that accumulate in your browser can sometimes cause bugs in the software. To ensure the program is working as designed during the sync, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online

 

In case the issue persists, please reach out to our tech support team for us to investigate this further. Here's how to get in touch.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET


I hope this helps! Feel free to stop by any time if you need anything else.

 

 

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