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whimyst
April 11, 2022
Question

Sync with Square: Error Message in Logs

  • April 11, 2022
  • 1 reply
  • 0 views

I have been using the Sync with Square App for the last few years without problems. Recently I've started getting error messages every day in my Log, with the following: Square - Daily Sync Proxy Branch [v18]. This began happening in March. I think the most frustrating part is trying to get help. Quickbooks tells you to call Square and Square tells you to call Quickbooks. Both Companies just brush you off. Is anyone having the same issues?  I've recently read that a new Square App has come out for USA. However, I'm located in Canada and the discussion boards state that Canadians should still be using Sync with Square.

Any help would be greatly appreciated. 

1 reply

J
JamesM4
April 11, 2022

Hello whimyst,

 

Welcome to the Community. QuickBooks is designed to help you manage your work so you can get back to doing what you love. Getting error messages isn't the outcome I'd like for you have. Rest assured, I'll be happy to share more info so you can get back to doing what you love. 

 

To make sure we're both on the same page, are you getting this error, when you use a private/incognito window? If so, I recommend contacting our support team outside of the Community. One of our specialists will be happy to share your screen and help figure out what's causing the error. Here's our contact details:

 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
  • Social Media: Facebook, Twitter, and Instagram.

Let me know if you have other questions by leaving a comment below.

 

W
whimystAuthor
April 12, 2022

Thanks for getting back to me. 

 

I'm subscribed to the daily email "Square-Quickbooks Transaction Import Summary". It shows me for that day that a number of imports have been processed and then a certain number of them have errors. Please note, this is happening on a inconsistent basis (somedays I get the errors, others I do not) but it began happening since March. I then login to my Quickbooks, I go under the Sync with Square app and I'm able to view the errors in the Error Log.

I have list of them saying payments have failed with the message "Square- Dailly Sync Proxy Branch V18" and each of them of a code number.

Hope this clarifies. 

 

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