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useraccounting17
January 25, 2021
Question

System Generated Taxes are not set up for this company. Please set up default taxes before creating Custom Tax Agencies. -Error Loop

  • January 25, 2021
  • 1 reply
  • 0 views
After selecting Taxes > Setup > The standard wizard doesn't come up but the custom taxes do. Once filled out, it gives you the error of: System Generated Taxes are not set up for this company. Please set up default taxes before creating Custom Tax Agencies. So its stuck in that loop, it won't add the default codes and it won't let me add any custom codes. File is completely devoid of taxes...help.

1 reply

L
LauraAB
January 25, 2021

Hello useraccounting17,

 

Thanks for explaining what's happening when you're trying to set up sales tax in QuickBooks Online. That's certainly a strange situation and I want to make sure that it gets resolved as quickly as possible so that you can start working with sales tax in your books.

 

When these kinds of issues come up, the best troubleshooting steps to start with are those that target cache, browser, app, and Internet problems. Since QuickBooks Online is a cloud-based software, it can get hung up on temporary files, an unsupported browser, or other things like that. So, to start tackling this error loop you're stuck in, I recommend starting with the following troubleshooting steps.

These steps can often get you back on track fairly quickly, but for times when they don't, you can connect with our tech support team for further assistance. The team is available using one of the following contact options and ready to help.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

 

Don't hesitate to get in touch!

J
Jb0008
May 4, 2021

I am having the same problem, just downloaded the app, says no sales taxes but it is all set up in QB online. I also noticed it is happening to a lot of people on the US site. 

A
Alex M
May 4, 2021

Hi there jb0008,

 

Thanks for contacting up about your taxes. Making sure that your sales tax is correct on your transactions is important for your bookkeeping. I can point you in the right direction. 

 

If you haven't yet, I recommend trying the troubleshooting steps mentioned above to make sure it isn't browsing data affecting the navigation in your app. If the error still persists, it's best to reach out to our support team by using the information provided by my colleague earlier. They'll be able to do some further troubleshooting with you and notify our engineers if necessary. 

 

If you have any other questions, feel free to reach out here. 

 

 

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