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Judy101
Jan 31, 2024 9:49 PM UTC
Question

T4 slips printing all grey

T4 slips and summary are printing all grey shaded.  Can't read numbers clearly.  The T4 Summary was fine - it's only the slips and it's both the employer and employee copies.  I tried to print to PDF and then from that but the results are the same.  These grey shaded muddy looking T4 slips.  HELP

9 replies

JamesM4
Jan 31, 2024 10:12 PM UTC

Hello Judy101,

 

Thanks for joining the Community. It's important you're able to print your T4s with ease using QuickBooks. I'll be glad to steer you in the right direction so you can get back to managing your work with peace of mind. 

 

Based on the details you've shared above, I suspect you may be experiencing a browser-related issue that's causing the issue. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this a try on your browser when you get a chance. 

 

Feel free to let me know what happens. I'll be here in case you have other questions.

Judy101Author
Jan 31, 2024 10:42 PM UTC

I tried that and cleared everything since I could not find the filter.  But that's okay.  The T4's still won't print cleanly from the QB desktop program but if I export to PDF and print from there they are good.  Extra step but at least I can get them done.

JamesM4
Jan 31, 2024 10:48 PM UTC

Thanks for trying that. I recommend troubleshooting this issue using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix such issues. Check out this article here that shows you how to effectively use the Tool Hub to your advantage. Let me know what happens when you try this, I'll be on standby.

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