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xavierpointe
February 8, 2024
Solved

T4A year end 2023 for Quickbooks desktop Canada

  • February 8, 2024
  • 1 reply
  • 0 views

Hello,

Since the new T4A form has been updated in Quicbkooks 2023 (enclosing the new dental code section), all the text is misaligned with the form layout. Every information  is far off from where it should be displayed, as if the text is still aligned with the old version of the T4Q. Does someone has the same issue? I have the latest updates for QB 2023.

 

Best,

 

Xavier

Best answer by xavierpointe

No worries. Feel free to keep me posted on how you make out. I'll be on standby. 


Hi James, quick follow-up. Intuit support called me back on my cell phone to give me the solution. waiting for the issue solved for good, as a quick fix, they asked  to setup my screen resolution to 1920-1080 and text size =100%.

it worked, I will close the thread.

Best

1 reply

J
JamesM4
February 8, 2024

Hello Xavier,


Welcome back to the Community. It's essential you get the help you need so you can continue to manage your business with peace of mind. I'll be happy to share more info so you're on the right path with achieving your QuickBooks goals.

 

Based on the details you've shared above, I recommend troubleshooting this issue using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix such issues. Check out this article here that shows you how to effectively use the Tool Hub to your advantage.

 

 Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

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xavierpointeAuthor
February 12, 2024

Hello James,

Tanks for the follow up. I have installed the tool  Hub. It says it can fix printing and pdf issues,. I have launched the PDF and printing repair menu. with no change, the text misalignment in teh text is still there in our quickbooks pro Canada 2023.

I have also  launched a general diagnosis. No change. We are supposed to deliver all T4A to people next week.

 

Best,

 

Xavier

    J
    JamesM4
    February 12, 2024

    Hello Xavier. Glad to hear back from you. Please ignore the spam message above from Don. Based on the details you've shared in your response, I recommend getting in touch with our phone support team so a specialist can assist you further. You can reach out to our support team by dialing 1-833-317-2226. One of our specialists will be happy to assist you by sharing your screen and help you navigate the program. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies. Let me know how you make out. I'll be one message away in case you need anything else.

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