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Ridgecedar65
May 3, 2024
Question

Tab key not working correctly

  • May 3, 2024
  • 1 reply
  • 0 views

Yesterday my tab key stopped working correctly in my quickbooks online. I work on a MacBook and yesterday my tab key stopped allowing me to tab to add more than one line in bills, invoices or journal entries. The tab key will work properly to move me through the customers name, the date, PO #, etc. However after I add the first product and description and hit tab it used to take me down to line 2 to add another description however now it skips down to the amount. Any idea how I can fix this?

1 reply

T
Trish_T
May 3, 2024

Hello Ridgecedar65,

 

Welcome to Community!  I can understand the concern when issues arise, while creating forms in QuickBooks Online.  It's essential that you're able to complete your sales forms in a timely fashion.  I would be glad to assist!

 

To ensure the best experience with QuickBooks Online, I recommend doing some troubleshooting steps.  If you haven't done so already, clear your browser's cache.  I also suggest trying another browser such as Firefox, Edge, Google Chrome, or Safari. 

 

Should the issue persist, please don't hesitate to contact us outside of Community. It would be our pleasure to work with you in real time and review the issue in more depth.

 

If you have any other questions, feel free to reach back out. We would be happy to help!

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