The accounts payable ledger doesn't match the GL

Hello Sue56,

It's great to hear that you're going through your books to make sure all the numbers line up. Doing this ensures accuracy in your records and helps you have a sense of how the business is doing. I'm happy to help make sure your data is what it needs to be in QuickBooks Online.

When you're comparing numbers in the Chart of Accounts against the General Ledger report, one of the most important things to consider is the date range on the report. The ledger in the Accounting tab will show the total to date in the account, whereas a report may only show you a certain period. At the top of the report is the field that allows you to change the date range as needed. The first step I recommend is making sure that it's selected for options such as All or Custom to make sure it's encompassing the information you need, then hit Run Report.

Since the General Ledger report shows balances and transactions from the Chart of Accounts, the transactions between the two areas should match. It doesn't hurt to double-check to make sure that transactions aren't missing between one or the other.

The next step is troubleshooting. I always recommend starting with cache, browser, app, and Internet troubleshooting using the following steps.

• Clear your browser cache and temporary Internet files if you're using a browser
• Clear the app cache and temporary files if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try another browser entirely
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

Going through these ensures that it's not any of these items affecting the way QuickBooks Online is displaying your information to you. Since it's a cloud software, QuickBooks Online can be affected by these things and it can cause even simple display issues.

Finally, I encourage you to reach out to support if you're still having troubles. An agent would be happy to take a closer look with you, troubleshoot further, and ensure that you get things back in working order. Here are the options.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

Wishing you the best!