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JANECCC1
September 19, 2023
Question

The "Local Backup" feature of QUICKBOOK ONLINE ADVANCED is not working？

  • September 19, 2023
  • 1 reply
  • 0 views

Hi, I am using QUICKBOOK ONLINE ADVANCED, which has a "Local Backup" feature. I followed the instructions to link the "Local Backup" to DROPBOX, but after completing the "Local Backup," there are no backup files in my DROPBOX 。Could someone please tell me how to correctly complete the "Local Backup," and where the backup files are located?

 

Thank you

1 reply

A
Amanda-B
September 19, 2023

Hey there JANECCC1,

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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