The mileage app does not always capture data even though it is set up on my clients phone to do so. Anyone have this issue?

Hello baacovey,

I love that you're looking out for your client and making sure that their QuickBooks Online mobile app is working correctly to capture the data that you both need for the bookkeeping. I'd be happy to share with you how your client can go about troubleshooting this and finding a resolution to the problem.

The mobile app is a great option for on-the-go work, and tracking mileage is, of course, a big part of that. Since it doesn't seem to be working correctly for your client, my first recommendation is to having them uninstall and reinstall the app on their device. This'll help ensure that the app is up-to-date and that there isn't any sort of cache issue on the device that might be causing the problem. Once they've reinstalled the app, they can take the steps to set up automatic mileage tracking again, and start going about their trips.

If the app is still having troubles however, please encourage your client to contact our QuickBooks Online support team for further assistance. It'll be best to work directly with them so that we can troubleshoot and make sure that things are working as they should be. Here are the details you can pass on to your client about how to reach us.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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I hope you both have a great rest of the day.