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M
Manuela3
January 26, 2024
Question

The T4 in OQB has an incorrect structure of the .xml file. Please resolve the problem ASAP

  • January 26, 2024
  • 1 reply
  • 0 views

Hello OQB team
The T4 in OQB has an incorrect structure of the .xml file.
I contacted CRA (Electronic Media Processing Unit at 1-800-665-5164), and they explained what needs to be corrected in the structure of this file. I'm going to copy and paste their suggestion because I'm certain that all T4s from OQB are rejected by the CRA platform:


The tags below have to be copied and pasted onto your XML file.
<cpp_qpp_xmpt_cd>0</cpp_qpp_xmpt_cd>
<ei_xmpt_cd>0</ei_xmpt_cd>
<prov_pip_xmpt_cd>0</prov_pip_xmpt_cd>
<empr_dntl_ben_rpt_cd>1</empr_dntl_ben_rpt_cd>

 

Please find attached and assist in resolving the problem as soon as possible.

1 reply

H
Henock K
January 26, 2024

Hi Manuela3,

 

Welcome to the Community. QuickBooks Online is a great program that gives you the ability to create T4s for your employees. I'd be glad help.

Based on what you've described, I recommend contacting our support team outside of the community. They'll be able to point you in the right direction on this. Here are the options available to reach out to our team. 

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

 

Let me know if you have questions, I'll be happy to help.

M
Manuela3Author
January 26, 2024

Thank you for your reply.

I'll contact them, and I still wanted to draw attention to the developer- OQB team. The person from CRA informed me that they are receiving numerous calls because QuickBooks definitely has a problem with how they set up the XML file. This is not just an individual issue.

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