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August 6, 2024
Question

Total Payroll Advances doesn't match the "Adv Pay Bal" amount

  • August 6, 2024
  • 1 reply
  • 0 views

I am having issues with the payroll in my Desktop Pro where the "Adv Pay Bal" does not match the advances for one employee.  There was obviously a program error when one of the paycheques was issued and I can't figure out how to correct it.  I tried to do a rebuild and a verify and I also downloaded and ran the file doctor but there are no errors in the program. It continues to show an incorrect "Adv Pay Bal" for one of my employees.  How to I set it back to zero?  I have uploaded a screenshot

1 reply

August 7, 2024

Hi JoHos1,

Welcome to the Community. Being able to run payroll is essential to ensure that your employees are paid. QuickBooks Desktop is a great tool that simplifies the way you manage your books. I'd be glad to help.

 

Based on what you've described, I encourage you to contact our support team outside of the community. They'll be able to help you match your payroll. You can review this article to reach out to our support team.

 

Let me know if you have questions, I'll be happy to help.