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R
RP157
December 23, 2021
Question

Transactions can have only one foreign currency at a time error

  • December 23, 2021
  • 2 replies
  • 0 views

I am trying to import an invoice from a third party system. At first I received the error "Multi Currency should be enabled to perform this operation". At which point I turned on that option. I am now are receiving a "Transactions can have only one foreign currency at a time". The invocies are in Canadian Dollars and that is what my home currency is set to. How do I rectify this?

2 replies

J
JamesM4
December 23, 2021

Hi RP157, 

 

Welcome to the Community! QuickBooks Desktop is a powerful program that helps you get your work done in less time. I'll be happy to point you in the right direction with this. 

 

Based on what you've described, I recommend double-checking the invoice to make sure the currency matches your home currency in QuickBooks. Are there more than one currencies displaying on your invoice? In case this issue persists after checking, I encourage you to try importing the invoice using a private/incognito window as this helps by-pass most browser related issues. I also recommend getting in touch with our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

Let me know if this info helps by leaving a comment below. I'll be on standby in case you need anything else. Otherwise, I wish you a great rest of the week!

R
reciProfity
December 24, 2021

Hi

 

Thank you for your response. The invoices are only in Canadian dollars. I tried using incognito mode and importing but I still received the same error. I did try chatting in a few times and they were not able to provide any insight. Any other ideas? Thanks

J
JamesM4
December 24, 2021

Thanks for getting back to me. At this point, I recommend contacting our phone support team so they can share your screen and help get to the bottom of this ASAP. You can contact our support team by dialing 1-855-253-1536. We are available from Monday to Friday, 9 am to 8 pm EST. Feel free to keep posted on how you make out. I'll be a message away. 

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