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February 5, 2022
Question

Transactions showing twice in quickbooks online

  • February 5, 2022
  • 1 reply
  • 0 views
I see the e-transfer amount received twice in QuickBooks online. why is that? Would this increase my bank balance by twice the amount when it is not actually.

1 reply

Jen_D
February 7, 2022

It's great to have you here in the QuickBooks Community, Merlin.

 

I'm here to help you resolve this duplicate entry in QuickBooks. Before that, I want to know in which part of the program are you seeing the doubled transaction? Is it still in the Banking page or are you looking at the added transactions in the register.

 

The data we receive depends on what the linked bank account send us. You can easily remove duplicate bank transactions in QuickBooks Online. If they are already added in the register, you can undo it to start from scratch. Here's how:

 

  1. Go to the Banking menu or Transactions menu.
  2. Click the Banking tab.
  3. Choose tile for the bank or credit card account you downloaded the transaction from.
  4. Select the Categorised tab.
  5. Find the transaction you want to delete.
  6. Press Undo from the Action column.

 

You will need to review the entries one-by-one then exclude them manually. Here's how:

 

  1. Go to the For Review tab.
  2. Mark the box next to each transactions you want to exclude.
  3. Select Exclude from the pop-up at the top.

 

Excluded transactions are then moved to the Excluded tab, and won’t be added to QuickBooks or be downloaded again. To permanently delete duplicate entries, put a check mark on them, then hit Delete.

 

Here are some related links to aid you with the online banking feature in QuickBooks Online:

 

 

If you have further questions about managing bank transactions, please feel free to post them here or mention my name. I'll be here to help you manage your QBO processes. Have a nice day!