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gwaipo
July 17, 2020
Question

Trouble adding attachments

  • July 17, 2020
  • 1 reply
  • 0 views

Have a strange issue reported by one of our clients. She tries to attach excel spreadsheet in Quickbooks > Invoices > Attach file, then when she goes in to verify the correct file was attached (by clicking Attach File) it appears to attach it again, showing 2 are attached but only 1 is listed in the attachment area and she can't remove any of them. Then when she tries to e-mail it, it gives an error Quickbooks is unable to send your emails to Outlook. Any ideas?

1 reply

N
Nick K
July 17, 2020

Hi gwaipo,

 

Adding an attachment is a great way to link extra information to a bill or invoice. Using this feature is a great way to save time in QuickBooks Desktop and I can help get this working for you.

 

In order to add an attachment to an invoice you first need to have an invoice created then click the attach button. Once an invoice is attached you can view it any time by going to the document center by going to Company>Documents>Document center. If you are seeing a document being uploaded multiple times when you only loaded it once you can fix this by going to Company>Documents>Repair Document Links. After running the repair and it is still showing multiple times it may be due to data damage. If that's the case you can follow the steps in this article to repair it. 

 

There is currently a known issue with QuickBooks Desktop giving an error when trying to email through Outlook. I'd suggest giving our support team a call to add you to the support ticket so you can get updates on the progress. Here is a link to their hours of operation and how to contact them.

 

Hope this was able to help.

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