Trying to change our Company Tax form from Not sure/other/None to Non-Profit and I get a "An application error has occurred while processing your request : -90"" ?

Hello fatherrod,

It's awesome to hear that you're using QuickBooks Online for your non-profit organization. The tax form selection in the Account and settings is a great way to make sure you have everything set up just as you need it and I'm here to help you get past this processing error.

As a cloud software, QuickBooks Online can sometimes run into these kinds of errors due to temporary data stored in the browser or app's cache. Clearing this out, as well as a few other troubleshooting steps, often resolves these errors fairly quickly. Here are some steps you can try.

• Clear your browser cache and temporary Internet files if you're using a browser
• Clear the app cache and temporary files if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

I encourage you to try changing the form type again after each step to see if it works. If after all of them you're still having trouble, you can reach out to support using one of the following methods.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

This way, you can have a one-on-one conversation with an agent who can troubleshoot further to get you back in business.

Enjoy the rest of your day!