Trying to import my transactions from my bank. The bank says I need the software downloaded in order for it to sync the downloaded file. However, I can't download the app. The app (on the Microsoft store)needs me to buy it, which I just bought via si

Hi lchen125, 

I know how important it is to be able to import your bank transactions into your QuickBooks Self-Employed account. With your bank data conveniently stored in the account, you'll save tons of time and effort with your business bookkeeping. 

QuickBooks Self-Employed has an awesome designated support team who are here to help you with account-specific questions such as these. They can be contacted via email, or directly within your QBSE account. I'd encourage you to reach out to them so they can provide the best steps to get you back on track. 

Here's how to get in touch via email: Contact QuickBooks Self-Employed.

If you'd rather chat with an agent within the account, follow the steps here: Contact QuickBooks Self-Employed Support.

I'm confident that the Self-Employed team will be able to get you back on track in no time. 

Have a great day!