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K
Kirbs
July 16, 2024
Question

Unable to Access Quickbooks Online Reliably

  • July 16, 2024
  • 1 reply
  • 0 views

Hi,

I wanted to see if others were encountering the same issues. The last two days have been difficult for us to access our online account. It either is super slows, says we're unsubscribed (we are not) or get this message:

 

"An unexpected error has occurred. Please try again shortly.

Shell service failed to fetch url - https://qbonline.api.intuit.com/v1/company/193514535827504/uibootstrap/slim-context

status: 503

 

If the problem persists, please contact support."

 

I'm not sure what to do and was having problems getting through to an actual technician through the support line.

 

Thank you,

1 reply

J
JamesM4
July 16, 2024

Hi Kirbs,

 

Thanks for reaching  out to us here. I'll be glad to steer you in the right direction so you can get back to doing the things you enjoy. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

I'll be one message away in case you need further assistance.

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