Question

Unable to find the "Sync with Etsy" add-on

Forum|Forum|1 year ago
August 29, 2024
3 replies
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I'm trying to follow the guide written by Quickbooks here: https://quickbooks.intuit.com/learn-support/en-us/help-article/import-transactions/import-transactions-etsy-shop-quickbooks-online/L9G9ONJ5H_US_en_US

My goal is to connect my Etsy account with my Quickbooks Online account so that all transactions in my Etsy Payment Account page appear in Quickbooks. I'm looking for all fees and transactions Etsy charges to appear.

However, I cannot find the "Sync with Etsy" app in the Quickbooks app store. When I search for Etsy, all I find is the "Etsy Connector" app. Beyond this, when I click the "Sync with Etsy" link in the above help article, I get redirected to a page that says "Sorry We can't seem to find the page you are looking for. "

Is the Sync with Etsy app no longer available for download? Is it region-locked to somewhere outside of Canada?

The "Etsy Connector" app only seems to import sales-related transactions. While this is great, it does not import the other Etsy fees that I pay, including listing fees, advertising fees, etc.

QuickBooks Online

R

rdslvaAuthor

This post has been deleted.

I was on the phone with the Quickbooks Online support team yesterday, and they were less than helpful. I was told over the phone that everything was working as expected and that any issues must be brought up with the developer of the "Etsy Connector" addon. The support team seemed unaware that a second Etsy app existed, and the functionality differed between the two.

R

rdslvaAuthor

This post has been deleted.

The above phone number is not the official QuickBooks Support phone number as displayed on the QuickBooks website. Likely a scam, avoid calling this number.