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9
9130 3576 4283 6736
November 29, 2023
Question

Unable to upload my Logo to Quickbooks. The popup does not appear.

  • November 29, 2023
  • 1 reply
  • 0 views
 

I am not able to upload my logo to Quickbooks either in Account and Settings or to Invoices.

When I click on the Logo square I get a dimmed screen but no popup nor are there any invisible fields.

If I drag and drop I get the message that "The operation could not be completed. The operation is not permitted. NSPOSIXErrorDomain:1"

I spoke with an QB person who told me it is my browser and to switch browsers. 

I have removed all cookies and cache. All other popups on the site work. 

What is the issue?

1 reply

H
Henock K
November 30, 2023

Hi 9130 3576 4283 6736,

 

Welcome to the Community. QuickBooks Online is a great program that gives you the ability to easily track your sales and expenses. I'd be glad to help.
 

I can see that you've completed the browser troubleshooting steps. I recommend contacting our customer support team. They'll be able to take a closer look at your account to help you add your logo. Here are the options available to reach out to our team. 

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.

 

Let me know if you have questions, I'll be happy to help.

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