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October 11, 2021
Question

Undelete journal entry

  • October 11, 2021
  • 1 reply
  • 0 views

By accident I deleted a transaction on journal entry that was already reconciled. I have struggled to restore it by re entering the journal entry without any success. IO urgently need help. Due to holiday tomorrow, I will not be able to reach technical support. 

1 reply

October 11, 2021

Hello nmotani2,

 

Accidents like these are common but don't worry, I'll be happy to point you in the right direction so you can get back on track with your work. QuickBooks is a hassle-free program that simplifies the way you manage your accounting and your business. 

 

Once you've deleted a journal entry, you'll have to manually re-create it so it can be saved in your records. QuickBooks offers a powerful feature that allows you to check on the changes that were made to the account and this includes any transactions you've deleted. I encourage you to check out the Audit log feature using the details below: 

  1. Navigate to Settings ⚙and click on Audit Log.
  2. Click Filter.
  3. Use the fields on the Filter panel to select the appropriate UserDate, or Events filter to narrow the results.
  4. Select Apply.

Here's an article with more info about the Audit log. You can also check out this helpful article that shows you how to create a journal entry in QuickBooks Online. Let me know what happens when you try to re-enter the journal entry.

 

Let me know if this info helps. I'm here to help you achieve your QuickBooks goals.