Under my payroll settings the screen is blank. All other screens are visual. Trying to file my T4's.

Hi sharonbarros.

Processing your employees T4's is imperative to send them to the CRA so your employees can file their taxes. I'd be happy to help point you in the right direction with this.

If your screen is showing blank for only the T4's it could be due to an issue with your internet browser. I recommend clearing your cache and cookies as this can be a cause of QuickBooks not working the way it was intended. Once you clear the cache and cookies you should also try opening your account in a private browser such as Google Chromes Incognito mode.

If this continues after trying these steps I suggest contacting our support team using one of the following methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Have a great day!