Until recently I could click on spy glass...search in top right and see all my entries as I posted...I can't see them anymore... Why???

Hello uphamlina49,

The magnifying glass tool in QuickBooks Online is a great option for seeing recent activity you've completed in your books. I want to assure you that this option is still available and I can help you with figuring out what's going on here.

Since QuickBooks Online is used via the Internet and Internet connection, it can also be affected by those things. The best way to keep QuickBooks in top performance is to regularly clear your browser cache to clear out temporary data that can be causing problems. I'll post a link on how to do that, as well as other troubleshooting steps you can try to see if it brings back your transactions in that feature. After each step, take a look at the magnifying glass to see if your transactions are there.

• Clear your browser cache and temporary Internet files if you're using a browser
• Clear the app cache and temporary files if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try another browser entirely
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

When that doesn't do the trick, it's a good opportunity to reach out to QuickBooks Online support. An agent will gladly work with you to figure this out and get you back on track. Here's how to contact us.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

Enjoy your day!