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A
AQCReno
January 13, 2025
Question

Update Sign In for bank will not connect

  • January 13, 2025
  • 1 reply
  • 0 views

Hello!

 

I am trying to update the sign-in information for my connected credit card (Home Depot). I have cleared my cache, cookies multiple times. It has given me two issues:

1- When I click "Update my sign in information" It takes  me to the Home Depot sign in & tells me my credentials are incorrect (THEY ARE NOT. I even changed the password to see if it would help). If I do try to sign in separately to the credit card at Home Depot.ca it does work just not via Quickbooks Online.

 

2-Now, when I click "Update my sign in information" it tries to open in another page however immediatley closes & I do not get the opportunity to enter credentials. (THIS IS THE CURRENT ISSUE NOW)

 

I have updated my antivirus, cleared cache, cookies, restarted my system, added the websites as exceptions in my antivirus, disabled pop up blocker.

 

Any suggestions?

 

Thanks!

1 reply

J
JamesM4
January 13, 2025

Hi there,

 

Welcome to the Community. It's essential you get the help you need. I'll be glad to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on the info you've shared, I recommend contacting our support team outside of the Community. This ensures that your account info remains private and secure while you get the assistance you need. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

 

Feel free to keep me posted on how you make out. I'll be on standby.

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