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Lynn-R
March 16, 2023
Question

Updating Product SKUs to sync correctly with Shopify

  • March 16, 2023
  • 1 reply
  • 0 views

Hi there,

 

The business I work for is getting set up on QBO and runs an online and brick & mortar store through Shopify. We used the OneSaaS Connector to sync data. All the data was imported correctly and syncing works.

 

We ran into the following issue: When a product SKU needs to be updated, what is the best way to do this? It seems that entering it via Shopify will trigger QBO to view the product as a new item upon sync and create a new listing, and because the Shopify to QBO sync does not pull the stock number, QBO will then override the inventory in Shopify to 0.

 

Would updating the SKU in Quickbooks update it in Shopify as well? Would updating the SKU in the OneSaas Portal update it in both QBO and Shopify? Or would we need to update it in both locations simultaneously? 

1 reply

J
JamesM4
March 16, 2023

Hello Lynn-R,

 

Welcome to the QuickBooks Community. It's important you're able to get the resolution you need so you can move forward with your work. I'll be glad to steer you in the right direction from here.

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Feel free to keep me posted here. I'll be one message away in case you need anything else.

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