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C
CDB-too
December 9, 2022
Question

Using '-' to change a date to the prior day doesn't work

  • December 9, 2022
  • 1 reply
  • 0 views

I have two businesses that I have access to in QBO.  In one, when I use the "+" and "-" keys to affect the date, they work as expected and either increase or decrease the date by one day.  However, in the other, when I press "-" to move to the prior day, the "-" is typed in the field, removing the date value and leaving the "-" in red in the field with a dialogue bubble pointing at it saying, "Please make a valid entry".

 

Is there a way to fix this in settings?  It makes no sense to me that the two clients do not work the same way.

1 reply

A
Amanda-B
December 9, 2022

Hi CDB-too,

 

It's a pleasure to see you in Community.  Welcome!  I can see how you'd benefit from using the keys to adjust your date.  It's important that you're able to accomplish your goals in the same fashion within other QuickBooks Online accounts.  I'd be glad to assist!

 

Based on the information you've provided, I've taken the liberty to have a look in my own account to see if I get the same message.  I found that when I open a new form and click in the Date field, I'm able to use the '+' and '-' keys to adjust the date.  However, if I accidentally click on the Calendar icon, I don't get the same result.  In addition, when I highlight the Date, the '+' and '-' keys will not work.  With that being said, I recommend ensuring that you click in the date field, so the date is automatically highlighted.  This will enable you to use the keys to adjust your dates as needed.

 

If you experience the same result, please don't hesitate to contact us.  It would be a great pleasure for us to work with you directly and ensure you're able to accomplish your goals without delay.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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If any other issues should arise, feel free to reach back out.  We're always happy to help!

C
CDB-tooAuthor
December 13, 2022

Amanda... It matters not how I get to the date field, the "-" always gives me an error in one of my two accounts.

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