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mikeg1961
September 1, 2022
Question

vendor window shows open balance

  • September 1, 2022
  • 1 reply
  • 0 views

in vendor center - click a vendor, show the 'transactions' tab.

my transactions tab is set up to display the 'open balance' column, (so i can see which bills haven't been paid yet).

ALL transactions that are 'credit card purchases' for a vendor show open balances, which is weird because a credit card charge means the bill is inherently paid....

Any ideas how to get those entries to show $0 open balance?

 

thanks folks :)

1 reply

A
Amanda-B
September 1, 2022

Hey there mikeg1961,

 

Thanks for reaching out to us here. It's important that you get the best assistance possible. I can point you in the right direction.

 

To better assist you, we would need a bit more information. With that being said, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to see what may be causing the issue. You can reach them by following one of the methods listed in this link.

 

If you have any other questions, feel free to reach out to us here.

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