We have bank/credit cardo download. Last week, was able to click Banking on black menu on left side and unallocated appeared - today see header Bank App Rule no downld

Hi brenda-marykeetc,

Welcome to Community!  Ensuring you're able to view, match and categorize your transactions in QuickBooks Online, is essential in keeping your books balanced.  I can see how concerning it can be, when your transactions aren't appearing as expected.   I'd be glad to help!

If you haven't done so already, I recommend clearing cache on your browser.  In addition, I suggest trying other browsers such as Firefox, Edge, Google Chrome, or Safari.  If you experience the same result, please contact us.  It would be our pleasure to work with you in real time and ensure you're back to business as soon as possible!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Please feel free to reach back out if you have other questions.  We're always happy to assist!