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jkirkpatrick-cts
May 27, 2024
Question

We're still working with Royal Bank of Canada to fix your connection. Thanks for your patience.May 8, 2024

  • May 27, 2024
  • 1 reply
  • 0 views
Bank alert error anyone else getting this error 
We're still working with Royal Bank of Canada to fix your connection. Thanks for your patience.
May 8, 2024

    1 reply

    T
    Trish_T
    May 27, 2024

    Hello jkirkpatrick-cts,

     

    I can understand the impact, on your books, when you're unable to upload your transactions from RBC.  When there's a disconnect with QuickBooks Online, our Development Team works diligently to resolve the issue as soon as possible. While the investigation is in progress, you can manually upload your transactions, by following this link, to ensure your books remain accurate and up-to-date.  

     

    In addition, I suggest contacting us outside of Community.  We would be happy to ensure you receive an email update when the connection has been restored.

     

    Feel free to reach out again, if you have other questions.  We would be glad to help!

    C
    CBlue
    July 19, 2024

    I have had the same persistent Banking Alert since May 8, 2024.

    - The bank feed is working normally and my bank transactions download normally as well.

    - I close the alert each time. I cleared my cache, I tried to go into Incognito mode and clear things out. The banking alert comes back no matter what.

     

    Chrome software and Windows 10 fully up to date. Screenshot attached.

     

    T
    Trish_T
    July 19, 2024

    Hi CBlue,

     

    I appreciate you joining us here.  The longstanding Bank Alert can be rather concerning, although your bank feeds are working as designed.  There are times in QuickBooks Online notifications may linger on unexpectedly.  In your situation, I suggest clicking on the Edit 📝, on the blue tile for your RBC account.  Proceed to Edit sign in info, then hit Save, without making any corrections.  If the alert remains, click on the Edit 📝 again, and do the same, as if you're going to Edit account info.  If you still see the Bank alert, it is  possible the connection with the bank is no longer working as it should.  In this case, you would disconnect the account and reconnect, to begin downloading transactions again.

     

    If you have any other questions or concerns, please don't hesitate to reach out.  We are here for you!

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