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HickoryRidge
February 9, 2025
Question

Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again.

  • February 9, 2025
  • 1 reply
  • 0 views

I tried searching for an answer to this already & their seems to be multiple threads about this topic already in the past but none of them have any answers that work.

I am trying to create an estimate & certain products are causing this error to come up. But if I try putting these items on a different estimate it will allow me to add them.

I can add these products with 0% HST & it will work but as soon as I go to change it to + HST it causes the error to come back when I try to save. Any help would be great as this is very frustrating.

1 reply

H
HickoryRidgeAuthor
February 9, 2025

I figured out what the issue is. I give my clients a discount on my products & what is happening is the HST is calculating over the entirety of the invoice like it should but it isn't rounding properly. I noticed it when the HST was calculating out to .5747 which should round down 0.57 but it was rounding up to 0.58 causing it to throw an error. At least that's what I think is the issue, all I had to do to fix it was change the HST manually to the correct amount regardless if it calculated it correct or not because it still throws the error sometimes when the HST is calculated correctly.

J
JamesM4
February 10, 2025

Hi there. Thanks for reaching out in the Community. I'll be happy to guide you along the right path for achieving your QuickBooks goals. You may be experiencing the rounding off of numbers in QuickBooks. The program automatically does the rounding by two decimal places. I encourage you to check out this helpful article that explains more about how rounding works in QuickBooks: Tax Rounding off logic in QuickBooks Online API.

 

Let me know if this explanation helps bring things into perspective. I'll be a message away. 

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