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T
taurcanpayables
August 19, 2019
Question

What do you do when the gear icon is missing?

  • August 19, 2019
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

J
JamesM
August 19, 2019

Hi there,

 

Thanks for taking the time to post in the Community. It's important you're able to click on your gear icon so you can use the great features offered in QuickBooks. 

 

When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. I encourage you to give this a try by following the instructions on this link: Clear Cache and Cookies. Once you've done this, feel free to reach back to me if you're still not seeing the gear icon. I'll be on standby. 

R
RMB2
January 8, 2020

I tried Refresh..then tried going Incognito ..and then tried clearing my cache in Google Chrome, but nothing seems to work

 

AddieC
AddieC
January 8, 2020

Great job giving the cache and cookies and Incognito Mode a try, RMB2. If you're still running into trouble locating your Gear icon, there may be something impacting your account specifically. Please reach out to our tech support team for further troubleshooting. I'm confident our agents will get this sorted out for you in no time. 

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