Skip to main content
January 24, 2021
Question

What should i do when I keep getting "An application error has occurred while processing your request: -70001"? It is preventing updating everything in my dashboard.

  • January 24, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

January 25, 2021

Hello userinfo59,

 

I appreciate that you've included the specific error you're receiving when trying to update information in your QuickBooks Online account. Knowing the error can often help in figuring out what's going on in your books and helping your find a solution. In this case, I can shed light on what's happening to get you back on track.

 

We've had other reports of this error and have opened a ticket with our engineering team to resolve it. There's an error in the back-end of the program that needs to be addressed, so we're collecting the account data of each impacted account to more accurately narrow down what's going on and resolve it.

 

Given that, I recommend contacting our support team outside of this community forum so that you can share your account details with us. Not only will this help out engineers and let them know you also have this error, it'll also give you the opportunity to receive email updates. Once we add your details to the ticket, the team can communicate with you via email if there are any updates to share.

 

Here are the ways to reach us.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social MediaFacebookTwitter, and Instagram.
Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

 

Don't hesitate to give us a shout!