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May 31, 2024
Question

When I open the mileage auto track or track a single trip if I do not have google maps open I cannot open it. It shows up and then minimizes quickly. How to fix?

  • May 31, 2024
  • 1 reply
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After opening google maps If I do something else on my phone and try to go back to maps the same thing happens.  It minimizes.  The only way to know where I am going is to look at the Google maps notification and it tells me where to turn.

1 reply

May 31, 2024

Hi jaydel-jaydel-co,

 

Welcome to Community!  I understand the importance of the mileage feature in the QuickBooks app, and how this impacts your day. I would be glad to assist!

 

Initially, I recommend that you uninstall, then reinstall the app. This will ensure it's up-to-date, then make sure that the Auto-tracking switch is turned on, by following the steps here.  In addition, I suggest turning off the Picture-In-Picture feature in the Google Maps app.  You'll find this in the advanced settings by going to Settings > Apps > Google Maps >Advanced, then turn off permission for Picture-in-picture.

 

If you have any other questions, feel free to reach out again. We would be happy to help!