When I tried to import an iif file (in the same way I have done hundreds of times before) I got an error message or my screen just froze

Hey catsathomevet,

QuickBooks Desktop is designed to be an incredibly robust accounting experience. With a huge variety of powerful features, you can be sure you'll always have control over your own books. It's important for your access to be reliable and smooth, so I want to make sure we get this fixed as quickly as possible. I'll be glad to help get this sorted out.

Most issues with hanging or freezing can be solved quickly by using the QuickBooks Tool Hub. Check out this great article for a step-by-step guide on using it: What to do if you can't open QuickBooks Desktop

If you're still receiving the issue after using the Toll Hub, please choose one of the following options to get in touch with an agent. They'll be able to take a closer look at what's happening to provide further assistance. 

QuickBooks Desktop Canada chat support: https://intuit.me/cachat

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

Let me know how this goes!