When I try to send a batch email, the contacts are separated by a comma. They need to be separated by a semi colon ! Is there a fix for this?

Hello chris72,

Welcome back to the QuickBooks Community! I see you're still using the Batch email function in QuickBooks Online. I know how much of a time saver this can be and I want to make sure that you're able to continue to use it to communicate with your customers. I'll help you with this.

When sending multiple transactions through the Batch Actions option, the program doesn't display the contacts you're sending to if the emails are already on file. Because of this, I'm thinking you may be looking at sending single transactions to multiple people. When you're including more than on contact on a sales form so that it's sent to multiple people, the comma is the correct punctuation to get the job done, meaning there is no fix needed!

You can see the program designates a comma on the Edit customer window's email field. I've got a screenshot below to show you where I mean.

If you're having trouble with that for whatever reason, I recommend contacting QuickBooks Online support to get some one-on-one help. That way, an agent can gather all the details they need to get you back on track. Choose from one of the following options to reach out.

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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