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florence_ward
June 5, 2025
Question

When inputting the information for FINTRAC, how do you change the legal owner's name and phone number?

  • June 5, 2025
  • 1 reply
  • 0 views

My client purchased a company and we changed everything to my client, but when I am trying to comply with FINTRAC, it's still showing the old owner's name and phone number. The documents I have show my client's name as being owner.

1 reply

J
JorgetteG
June 5, 2025

We appreciate you sharing your concern about updating the legal owner's name and phone number for FINTRAC compliance in QuickBooks Online, Florence.

 

To resolve this issue and update the owner’s details correctly, I recommend contacting our QuickBooks phone support team. They guide you through the necessary steps to ensure that the FINTRAC information is updated accurately in the system.

 

To contact our customer support, please follow these steps:

 

  1. Go to the Help icon.
  2. Choose the Search tab.
  3. Click the Contact Us button and enter your concern.
  4. Select Continue.

 

Additionally, you may want to explore this article, which addresses frequently asked questions about QuickBooks Online and FINTRAC: What you need to know about FINTRAC.

 

Please don't hesitate to revisit this thread if you have further questions or concerns. We are here to help.

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