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wildwillowmacco
October 27, 2022
Question

When logging in I get an error message "It’s been over a year since your subscription ended, so your complimentary period to view your data in QuickBooks is over". Help!

  • October 27, 2022
  • 1 reply
  • 0 views
This issue has been ongoing since June. I see a QuickBooks US support issue that looks similar, INV-7346, but QuckBooks agents have been unable to help me. My subscription is active and paid monthly.

1 reply

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Alex M
October 27, 2022

Hi there wildwillowmacco,

 

It's important that your books be kept in good order in order for you to be able to view your company's finances. QuickBooks Online is a great tool able to let you see your books from anywhere with an internet connection. I can point you in the right direction for assistance.

 

For help with getting into your account, you'd need to reach out to the QuickBooks Online support team outside of the Community. They'll be able to verify your account info in the system to help you get back into your account. You can reach them using these steps:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

 

If you have any other questions, feel free to reach out here.

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wildwillowmaccoAuthor
October 27, 2022

My account is paid up and is not even 1 year old yet, let alone lapsed for that long. This error message is wrong. I've talked to support about 8 times. 10+ hours later, after pushing and pushing and pushing, I've found out it's part of an investigation, INV-78091, engineering is looking for a solution. With no timeline and no solution available, this ends my relationship with QuickBooks. 

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