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July 16, 2024
Question

When using Receipt snap, I input all details and click create expense. I get an error of validation failed tax calculation. Anyone have a fix?

  • July 16, 2024
  • 1 reply
  • 0 views
I have tried selecting different tax options, making it inclusive of tax or not and still have no luck.

1 reply

July 16, 2024

Hi klisgerton-gmail,

 

I can understand the impact on your books when you're unable to create expenses from your receipts, in QuickBooks Online. The error you've received has been reported by other customers, and this has been escalated for further investigation. Our Development Team is working diligently to resolve the issue as soon as possible. Although I don't have an ETA for resolution, you can contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They will be able to add you to the list of affected users, and set you up to receive an email notification when it's been fixed.

 

Please feel free to reach back out with any other questions. We would be happy to help!