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November 10, 2022
Question

While matching transaction I have the message : Something's not quite right. An unexpected failure occurred. I don't know what goes wrong?

  • November 10, 2022
  • 2 replies
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2 replies

November 10, 2022

Hi nancy-arraitz,

 

Thanks for reaching out here.  Matching your transactions in QuickBooks Online ensures a smooth reconciliation of your accounts.  However, the message you're receiving is a known issue for which our Development Team is currently investigating.  Although we don't have an ETA for resolution, I suggest contacting us outside of Community.  We'd be happy to get you set up for an email notification when the issue has been fixed, so you can get back to matching your transactions in a timely fashion.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, please don't hesitate to reach back out.  We're here for you!
 

 

November 11, 2022

Same issue with @nancy-arraitz 
My colleague will reach out to support as advised.