Skip to main content
February 28, 2023
Question

Why are my RBC banking transactions not updating but my balances are?

  • February 28, 2023
  • 1 reply
  • 0 views
I’m not receiving any error code. I disconnected and reconnected one of the accounts which didn’t work. Transactions were updating as of three days ago.

1 reply

February 28, 2023

Hi benj215845,

 

Thanks for reaching out here.  Welcome!  It's essential that you're able to connect your bank account with QuickBooks Online as soon as possible.  In this situation, I encourage you to contact us outside of Community.  Our Customer Care team will have the ability to work with you directly and review the unexpected behavior in more depth.  They'll also be able to escalate the issue for further investigation with our Development Team.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

If you have any other questions, please don't hesitate to reach back out.  We'd be happy to help!