Why can I not call support during their supposed open hours?

Hello ostoforoff,

I am so sorry you were not able to connect with support. I'd be more than happy to assist you in the community. To ensure you connect with a QuickBooks Online expert we can now connect with support right inside our QuickBooks Online product. I have provided a link down below that goes over the steps:

https://quickbooks.intuit.com/learn-support/en-ca/intuit-account-settings/using-the-call-back-feature/00/368117

I truly hope these steps help you in the future. Have a great rest of the weekend.

Kindest Regards,
Lourdes F.