Why can't I view my T4 slips? Just a black screen with the circle, then an error message. tried using a Mac and on a PC. When will this problem be resolved??

Hi info1505,

Thanks for bringing this to my attention and letting me know the troubleshooting you've already tried to resolve this issue. I know how vital it is to be able to work with T4 slips and other payroll forms in QuickBooks Online at this time of the year, and I want to ensure that things get back to working properly for you.

I haven't seen any other reports of this happening with other users, so there are a few other troubleshooting steps I'd like you to try. Using different devices and operating systems is definitely a good place to start and can help us rule out those as being the issue with the T4 slips loading as a black screen with a spinning circle. The next steps I would like you to try include resetting your Internet, trying a different Internet connection, and ensuring that any popup blockers or firewalls are turned off. This will allow us to see if these are impacting the way the software works.

If you're still having trouble after trying those things, I recommend reaching out to the QuickBooks Online team by phone, chat, or social media so that we can take a closer look at this with you. The member of our team that you connect with will be able to go over this with you to find a resolution. Here's how to get in touch.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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