Why do I have trouble getting into the Canada community and not the US community?

Hello DB_Janet, 

Welcome back to the Canadian Community for QuickBooks. I trust that business is going well on your end. I'll be happy to share more info about accessing the Community so you can utilize the powerful features offered in QuickBooks with peace of mind. 

Based on the details you've provided, it's vital to check if you're using a VPN to access the web. The reason I suggest this is that if your VPN is based outside of Canada, the chances of reaching the US Community are much higher. I also recommend clearing cache and cookies on your browser as that helps fix most minor browser issues. Here's a helpful article that shows you how to: Clear cache and cookies to fix issues when using QuickBooks Online.

Give this a try and let me know what happens this time. I look forward to hearing back from you. :)