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A
andrew99
April 21, 2022
Question

Why does QBO support, suck so bad...

  • April 21, 2022
  • 3 replies
  • 0 views

Last thread on this got deleted by QBO... big shock.

 

Today, case ID: 1580182424

been on hold for over an hour now, just trying to report that once again, email delivery of invoices is failing in the back end.

Asked for escalation, 1 minute into the call... an hour later (not joking!) and she's now asking me how many different browsers I have tried.

Ugh.

Can you PLEASE train some of these people?

Twice in the last year, you've raised your prices... yet nothing improves. Not the code, not the support, there are bugs that I reported two years ago, that I can still see.

 

Do something, please! For god sake.

    3 replies

    A
    andrew99Author
    April 21, 2022

    Nila said;

    "Alright, we still investigating the issue. This may take time but rest assured that I will notify you within the day as soon as I received updates from our back-end team."

     

    1 hour, 5 mins...

    A
    andrew99Author
    April 23, 2022

    Today, I got an email from Nila...

    "We are closing your case. We will be working on this in the background, but I cannot give you an estimated time for resolution. Thank you."

     

    And I can't even reply to it, the case is closed and the reply bounces.

    How is that, any form of customer service, other than "terrible"?

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      April 23, 2022

      You have to accept their quality of service. Otherwise, you will have to switch to another accounting app immediately and purchase a third-party conversion service if needed.

      A
      andrew99Author
      April 23, 2022

      Oh I understand the reality. I've spoken to Sage twice, and I am open to any other recommendations.

      When you pay $1000 a year to someone, you just expect a little more I guess...

       

      And there is no where else to share feedback with either.

       

      I work with coders, and software developers. No where in the rest of the IT world would they survive... but they seem to have a limited market, with no competition.

      Not sure how they sleep at night... probably on a very expensive bed. :-)

      S
      Sometime today
      September 27, 2022

      Jumping on this thread to agree 100% with you. If I was an MMA fighter I would come here before a fight so I could get so angry that no one would survive. 

       

      QUICKBOOKS is the worst. They make money because they don't have to pay anybody any money. 

      W
      wgraffjr
      December 19, 2022

      i completely agree, i would go out of my way to ditch quickbooks if anyone had a better solution, it jsut doesnt work well or integrate well , and speed has taken a huge downturn over the internet and i had 1 gig net.

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