Skip to main content
M
Mozzie
December 17, 2022
Question

Why has quickbooks changed the tax from Exempt to HST on fully paid past invoices for a whole month (August)?

  • December 17, 2022
  • 1 reply
  • 0 views

Why has quickbooks changed the tax category on Tax Exempt past invoices for a whole month. Now those invoices are showing a balance. Going by the audit trail in QB it looks like something happened with month end reco or tax calculation. Not sure what. Please help. Thanks in advance

1 reply

J
JamesM4
December 19, 2022

Hi Mozzie,

 

Welcome to the QuickBooks Community. It's important you're able to get the help you need in order to move forward with your work. I'll be glad to point you in the right direction so you're on the right track with your work. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

 

 

Terms & ConditionsAccessibility statement