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L
LuvsAccounting
September 19, 2022
Question

Why is Bank Feed suddenly not showing me any matches when the transactions are in the account?

  • September 19, 2022
  • 1 reply
  • 0 views
Yesterday things were fine, but now when I go to the Bank Feed, I see all the transactions, but none of them are matched, even though the corresponding transactions are in the proper account in QBO.  I'm able to match them by clicking "Find Match" in Bank Feed, then I have to select the right transaction type from the drop down, and adjust the date range to the proper date, THEN the transaction will show up in the list, allowing me to match it.  But I have to do this for EVERY transaction in Bank Feed.  What's going on here?  Is there something wrong with QBO suddenly, or am I doing something wrong?  Thanks for the help!

1 reply

H
Henock K
September 19, 2022

Hi schaea-gmail-com,

 

Welcome to the Community. It's essential to match your banking transactions to ensure that your books are up to do. QuickBooks Online is a great program that offers the ability to simply track your sales and expenses. I'd be glad to point you in the right direction to get the support you need with the bank feed.

 

This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I'd encourage you to refer to the following steps to complete some browser troubleshootings.
 

If the steps provided above don't work, I recommend that you contact our customer support team as they can have a closer look at how to resolve this. Here are some options available to reach out to our team.
 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, in a private message.
     

Feel free to reach out if you have any questions, I'll be happy to help.

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